HNG13 Internship
|No-Code Automation Engineer Intern
Port Harcourt, Rivers State, Nigeria
Summary
Designed and implemented automated workflows to streamline customer management and order processing, significantly enhancing operational efficiency and reducing manual effort.
Highlights
Designed and implemented automated customer management workflows using Airtable, Zapier, Make.com, and Google Workspace, reducing manual onboarding time by approximately 70%.
Built a trigger-action workflow for new customer records, automating welcome email dispatch and eliminating manual data entry, saving an estimated 10+ hours weekly.
Developed robust order confirmation automations for existing customers, efficiently handling 50-100 interactions per week with zero manual effort.
Documented comprehensive workflow logic and automation processes, ensuring 100% maintainability and facilitating seamless knowledge transfer for future iterations, reducing onboarding time for new team members by 15%.